Replacement Policy

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can.

Our Responsibility

Somewhere along the way we made a mistake. We apologize in advance and want to get this corrected for you, so you can get back out there with your new awesome gear. Let us know within 7 days of receipt of your gear, and if any of the following are the case, we will take care of it for you.

Faulty Product
  • If the product has a hole, stains, or manufacturing defect.
Placement Issue
  • If a print is clearly crooked or off-center more than 1 inch.
Incorrect Image
  • If we printed the wrong image.
Wrong Item Sent
  • If we send you the wrong garment, color or size.

 

Your Responsibility

It’s ok, you’re only human too, but if you receive your order and one of the following items are incorrect we unfortunately cannot exchange or refund these items. The apparel we create for you is custom created, so we wouldn’t be able to re-sell these items. We hope you understand.

Ordered Wrong Size
  • Customer ordered wrong size or it did not fit to their satisfaction.
Artwork Issue
  • Low quality print as a result of not following image requirements, color profile or invisible pixels.
Incorrectly Provided Address
  • If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Incorrect Image
  • You selected the wrong image to be printed.

 

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

  1. Take a photo of the problem - If the problem is print size, please use a ruler. 
  2. Send an email with the subject line "Order # "YourOrderNumber" Replacement Request" to info@aparentapparel.com
  3. Please include the following:
    • The photo(s)
    • A specific description of the issue
    • The Order Number
    • If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1-2 business days.